• Banner Image
    Accident Support Services International Ltd.
    Collision Reporting Center Experts!
    Professional Service
    Courteous Staff
    Speedy Process
    Police Partners

Been Involved in a Collision?

If you've been involved in a collision, please follow the process below. Also check out the FAQ list for additional information.

Call the Police

Call the Police

The 9-1-1 operator determines if police officers are required at the scene. For a complete list of when a police officer will attend the scene, see the section entitled "Will the Police Attend the Scene to Investigate?" below. In Ontario, if you've been involved in a minor collision with a total combined value of $2000 in damage, by law you have to file a collision report.
Attend the CRC

Attend the Collision Reporting Center

If directed to a CRC, you must report forthwith as stated in the Highway Traffic Act. In most jurisdictions you will have up to 24 hours to report. The driver must report at the CRC in the jurisdiction the collision occurred with:

Vehicle Ownership Proof of Insurance Driver's Licence Information Exchanged and Witness Information Passenger Information
Report Collision

Report the Collision

Once at the CRC, our professional and courteous staff will assist you through the reporting process. You will be requested to provide information related to your driver's license, vehicle ownership, and insurance. Once complete, you will be asked to write a statement and complete a diagram.
Vehicles Photographed

Vehicles Photographed

All vehicles are photographed documenting the collision details and helping to reduce fraudulent claims. A "Damage Reported to Police" sticker is applied to deter additional damage from being added to the vehicles.
Insurance Company Notified

Insurance Company Notified

If you elect to report to your insurance company, the information is made available to them through our secure portal. This helps speed up the claim process. Telephones are available for you to contact your family, your broker, or your insurance company to start your claim.

Will the Police Attend the Scene to Investigate?

Police will typically investigate the collision at the scene when any of the following criteria applies:

  1. Injury or fatality
  2. Criminal Activity (examples include Impaired Driving, Stolen Vehicles, Assault)
  3. Federal, Provincial or Municipal Vehicles
  4. Vehicles Transporting Dangerous Goods
  5. Damage to Private, Municipal, or Highway Property
  6. Bicycles or Pedestrians
  7. Officer Discretion: If an officer attends the scene and determines the collision meets the criteria to go to a Collision Reporting center, they can direct citizens to the CRC. In that instance, citizens are legally obligated to attend the CRC
Note: Jurisdictional requirement do vary and CRC brochure will provide a more specific list for individual jurisdictions.

Additional Information

This is a short list of our most frequently asked questions. For more information regarding collisions and how to report them, please contact us with your questions.

Keep in mind you MUST report to the nearest Collision Reporting Center to where the collision actually took place, and not the location closest to your home address.

Click Here

Locate the nearest Collision Reporting Center to report your collision to the police

Frequently Asked Questions

Who is at fault?

Ontario's insurance law has set fault determination rules as Regulations under the Insurance Act, which these rules cover almost every possible circumstances of a collision. Fault will be determined by the insurance companies based on these rules.

In Alberta fault for a collision is determined by insurers using the Claims Agreement and Intercompany Fault Chart. The Fault Chart used and its descriptions of fault are very similar to those found under Regulation in Ontario.

Will my premiums go up?

It can depend on a number of factors besides fault. We recommend you contact your insurance company or broker who would be best able to answer this based on your individual situation.

Do I have to report to my insurance company?

Ontario - Your automobile policy states that you agree to report any losses to the insurance company. Insurance Policy Section 1.4.1 states you will report any changes to your Insurance Company. Section 1.4.4 states if reportable under the Highway Traffic Act it must be reported to your insurer within 7 days, in writing. In Section 258.1 of the Insurance Act, if reportable to the Police under the Highway Traffic Act it must be reported to Insurance within 7 days in writing.

Alberta – The Insurance Act, Section 614, Stat Cond 3 (1) says that you give your insurer written notice of any collision involving loss or damage to persons or property and of any claim on account of the collision. Also you have agreed in your insurance policy Statutory Conditions 3.1.

Do I have to pay the deductible?

You are liable to pay the percentage of the deductible for which you were found at fault by your insurance company. (50% at fault = 50% deductible)

Is anyone going to be charged?

This is at the discretion of the police officer taking your report.

Who is Accident Support Services? Who pays for your services?

Accident Support Services is a privately owned company working under contract to police agencies, and serving you on behalf of your Insurance company. ASSI has participating insurers that pay for our services through the savings they realize.

Can I report over the phone?

No. The report is a legal document that requires the first hand information from the driver involved and generally includes the driver's statement and signature. The damage to the vehicle must be viewed and recorded.

Do I still have to call my insurance company?

Yes. Your phone call is often necessary for your claim to start being processed.

Can my passenger be a witness?

A passenger is not generally classified as a witness, rather they are normally classified as an involved person. The witness in a collision is normally an independent witness who has observed the collision event. It is however advisable for passengers to record their observations for future reference.

Where should I get my vehicle repaired?

It is always your choice. Your insurance company will have some helpful advice for you regarding repair shops and guaranties of the repair quality. Give them a call, they are there to help.

Can I send someone in my place to complete the report? (Spouse, friend, parent, etc.)

No, the driver of the vehicle must complete the official collision report.

Do I have to report my collision at the CRC?

In Ontario, if the combined damage (from all vehicles or property involved in the collision) is $2000 or more you have a legal obligation to report that collision as stated in Section 199 of the Highway Traffic Act. The Highway Traffic Act also states that citizens can be directed to another location (ie Collision Reporting Center) to report their collision. If directed to a CRC, you have a legal obligation to attend.

In Alberta, the Traffic Safety Act, Alberta Regulation 320/2002, Part 5, 147 - $2000 Combined Damage Inc. Damage to Property or Injuries is the threshold – Note exceptions exist for requirement to report even if damage is below $2,000.

The Need for Collision Reporting Centers

In many cities, it is no longer feasible for the police to attend the scene of property damage collisions (where there is only damage to vehicles i.e. no damage to private property or injuries). Citizens are asked to exchange information by Statute in accordance with the Highway Traffic Act / Motor Vehicle Act / Traffic Safety Act with the other involved drivers. This generally includes Driver Name, Address, Licence, Vehicle Plate, Owner Name, Address, Insurance Company and Policy Number. Citizens may then be directed to a Collision Reporting Center (CRC).

Accident Support Services International Ltd. (ASSI) has established "One Stop Collision Reporting", through a unique partnership involving the police, the insurance industry, and private enterprise, thereby setting the standard for the professional Collision Reporting Center. ASSI provides professional Collision Reporting Centers to save the police time and allow police to reallocate these resources to higher priority needs in the community. The centers are funded completely by the Insurance Industry so there is no direct cost to the police or the public.

Our Centers offer a warm safe place to inform both the police and the insurer of the collision in a relaxed, calming environment.

Drivers must report the collision in the jurisdiction where the collision occurred, unless approved by a police officer to report in a different jurisdiction.

Testimonials from Drivers

  • Excellent customer service given the unfortunate circumstances. Thank you.

    L.L. insured with Co-Operators, posted August, 2016
  • My situation was handled efficiently and with care and concern.

    E. R. insured with Travelers, posted August, 2016
  • Staff was actually very friendly and down to earth, making an otherwise stressful situation for me feel a lot better.

    B. F. insured with Allstate, posted August, 2016
  • Very helpful leading me through the process as a first time user. Thank you too for your kindness when you deal with the same stories all day!

    K. W. insured with Co-operators, posted August, 2016
  • Fantastic help! Donna was great and answered all my questions very thoroughly and kindly. Thanks so much! Helped make a bad day much better.

    J.N. insured with Certas Home and Auto, posted August, 2016
  • Counselor was very helpful and made a stressful situation a bit easier.

    J. K. insured with Aviva, posted August, 2016
  • Friendly, made me feel at ease and comfortable. Amazing service.

    J. B. insured with Economical, posted August, 2016
  • The person who helped me was very friendly and supportive. She helped me feel relaxed through the process which I appreciated very much.

    J. K. insured with Intact, posted August, 2016
  • The representative who helped me today was fantastic. Thank you.

    N. B. insured with Chieftain, posted April, 2016
  • This is an excellent facility to deal with minor accidents. Everyone was very friendly and helpful.

    B. B. insured with Economical, posted April, 2016
  • Every single person at this centre treated me with the utmost respect, courtesy and kindness, especially Donna.

    T. M. insured with Progressive, posted April, 2016
  • Service was excellent. Everything was explained and all my questions were answered. Personnel were very professional and efficient.

    M. K. insured with Unifund, posted April, 2016
  • Although not injured, I was still shaken up, but counselor's calm demeanor and helpful attitude went a long way to getting back to normal. Professional and courteous.

    H. V. insured with Intact, posted April, 2016
  • Friendly and professional service made an uncomfortable situation a little more relaxed.

    A. T. insured with Optimum, posted April, 2016
  • First time having to report an accident, but it was amazing; thorough and I felt very respected and cared about :)

    B. B. insured with Primmum, posted April, 2016
  • In a horrible situation, NYASS actually helped me through a difficult process. They went above and beyond my expectations.

    A.S. insured with Aviva, posted April, 2016
  • Excellent service, very courteous and professional. Michele was great to us and very friendly. Thank you.

    J. C. insured with Intact, posted April, 2016
  • Nicole was nice, courteous, competent and efficient. I appreciated her help.

    C. H. insured with Aviva, posted April, 2016
  • Judy made a stressful situation far more comforting. She was very helpful and professional. This was an efficient process

    Catherine T insured with The Co-operators, posted April, 2016
  • Very much appreciate the courtesy and respect given to both drivers involved. Very professional, prompt and helpful.

    G. B. insured with Belair, posted April, 2016
  • The people at the collision reporting center were so helpful and kind. It made a bad experience a little easier. Thanks

    J. S. insured with Aviva, posted April, 2016
  • This program is a great idea...it frees up officers for other needs. Jen was wonderful and very helpful.

    P. D. insured with Economical, posted April, 2016
  • This program is a great idea...it frees up officers for other needs. Jen was wonderful and very helpful.

    P. D. insured with Economical, posted April, 2016
  • Stephanie was great. She answered all my questions and calmed me down and reassured me of everything. Professional and great customer service.

    SM. R. insured with Intact, posted April, 2016
  • Stephanie was great. She answered all my questions and calmed me down and reassured me of everything. Professional and great customer service.

    SM. R. insured with Intact, posted April, 2016
  • Very friendly and accommodating. Informative. Took the anxiety out of a potentially stressful situation. Thank you!

    H.W. insured with Security National, posted April, 2016
  • Peggy was very friendly and helpful. She made it very enjoyable in a very stressful situation.

    M.S. insured with Pafco, posted April, 2016
  • The lady who we talked to was so nice and helpful and sympathetic. It was a very nice experience after getting hit.

    V. P. insured with Allstate, posted April, 2016
  • Thank you for providing amazing customer service. You made an extremely difficult situation much better to handle. Excellent explanation of accident process.

    K. K. insured with Economical, posted April, 2016
  • Great facility - very helpful and informative. Helped ease stressful situation.

    Lynda P. insured with Pembridge, posted January, 2016
  • Very pleasant agent. Everything was explained very clearly and the process was quick and efficient.

    Kerry C. insured with Gore Mutual, posted January, 2016
  • Being upset with the damage, I was greeted promptly, directed to where I needed to be, explained to clearly and helped through the process. Very good experience.

    K. B. insured with RBC, posted January, 2016
  • I was treated with such respect and consideration that my anxiety level dropped and I was calmed almost completely by the time I left. I felt I could breath again. Thank you again for this service.

    Bev O. insured with Unica, posted January, 2016
  • Donna was absolutely amazing to me and helped me with everything I needed. She is a truly wonderful asset to the Collision Centre team.

    M.M. insured with Certas, posted January, 2016
  • Very knowledgeable, pleasant and supportive counselor in a stressful situation.

    Tina V. insured with Certas Home, posted January, 2016
  • It was very helpful, especially when the person is in shock of an accident. She was very polite and helpful and offered all the information I needed.

    Arif M. insured with Security National, posted January, 2016
  • The lady behind the desk was helpful +++ and made this unfortunate experience less stressful.

    C. T. insured with Western Assurance, posted January, 2016
  • My customer service rep was excellent in taking the time to explain the process to me thoroughly and very professional and courteous.

    C. H. insured with Economical, posted January, 2016
  • This was very well handled. Made me fell more calm after this accident. Very professional.

    M. V. insured with Unica, posted January, 2016
  • It brightened my day to report a collision, oddly, due to such a happy atmosphere.

    Kyle H. insured with Unica, posted January, 2016
  • I was very nervous and the lady made me feel extremely at ease which I very much appreciated.

    Megan N. insured with Intact, posted January, 2016
  • This is so very convenient and the personnel is excellent, very helpful and informative.

    Betty L. insured with Travelers, posted January, 2016
  • Helpful, professional and pleasant - made experience positive under the circumstances.

    Z. R. insured with Security National, posted January, 2016
  • I was upset when I came in, but the employee here was wonderful, calming and helped me through the whole process.

    C.G. insured with Gore Mutual, posted July, 2015
  • Cheerful and helpful individual, helped make process pleasant.

    D.B. insured with Certas Home & Auto, posted July, 2015
  • A first car accident creates some confusion regarding forms and procedures. I appreciate the patience and assistance I received.

    M.H. insured with Unifund, posted July, 2015
  • Great experience after a collision. Nice to have someone helpful and courteous.

    T.B. insured with Intact, posted July, 2015
  • At a time when I was very stressed and upset, the person who helped me through this was a huge relief and helped ease my anxiety.

    G.W. insured with Certas Home and Auto, posted July, 2015
  • The lady who served us at Halton West was professional, friendly, informative and empathetic. Very good service.

    F.W. insured with The Personal, posted July, 2015
  • Kind, patient and courteous service! I really appreciate the help as I go through such a stressful event. Thank you!

    C.O. insured with Security National, posted July, 2015

Latest Posts