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First U.S. Collision Reporting Center

Release April 5, 2016 - Nation's First Collision Reporting Center set to open in the United States

Accident Support Services International Ltd. will operate 1st U.S. Collision Reporting Center

Accident Support Services International Ltd. (ASSI), facilitators of Collision Reporting to the insurance industry, is pleased to announce the opening of our first U.S. Collision Reporting Centre (CRC) in partnership with the City of Roanoke Police Department and Roanoke County Police Department in September, 2016. 

Accident Support Services International Ltd., in partnership with insurers and local law enforcement, currently operates 31 Collision Reporting Centers across Canada, first opening in 1994 with the Toronto Police Service and Ontario Provincial Police.  The company provides superior customer service to the public while delivering significant benefits to police and insurance carriers.  The program incorporates powerful fraud deterrent, detection and analytics tools and an advanced information management and communication system securely connecting the reporting centers and insurance company claims offices providing extensive accident, vehicle damage, passenger and third party information. 

Motorists involved in collisions not involving injuries or criminal conduct will be directed to file a report at the Roanoke Valley CRC with ASSI personnel, for review and sign-off by police and shared electronically by ASSI with the insurance carrier.  Vehicle damage is photographed and a “Damage Reported to Police” sticker is applied.  Motorists are provided with their insurance carrier’s branded information piece for ‘next steps’ and an opportunity to contact their family, broker or agent.  ASSI’s goal is to facilitate an active partnership between the police and insurers in post-accident care by providing knowledgeable advice and assistance to accident victims. By providing insurers with all relevant facts of the loss (first notice of loss) including documentation and photographs within hours of the collision, we help reduce claim cycle times and related costs, increase penetration of carriers’ preferred appraisal resources, improve customer service, and reduce the likelihood of physical damage and bodily injury fraud, while enabling insurers to significantly improve claim outcomes and policyholder retention by streamlining the claims reporting and settlement process. For police, the program allows them to redirect scarce resources to higher priorities while still overseeing important public safety aspects of accident reporting.

We look forward to offering policyholders in the State of Virginia one-stop collision reporting and vehicle claim support services and offering U.S. insurers the many first notice of loss opportunities and benefits now enjoyed by citizens and the insurance industry through our Canadian reporting centers.