We established "One Stop Collision Reporting", through a unique partnership involving the police, the insurance industry, and private enterprise, thereby setting the standard for the professional Collision Reporting Center (CRC).

In many Ontario cities, the police no longer attend at the scene of property damage collisions, and citizens are asked to exchange information with the other involved parties, and then are directed to a Collision Reporting Center. Our Centers offer a warm safe place to inform both the police and the insurer of the accident in a relaxed, calming environment.

Our trained Counselors are there to assist you to complete the forms, contact your insurer or a loved one, and even start the claims process.

This service is totally funded by the insurance industry to increase Customer Service to their valued policyholders, and through the savings they realize when participating in the CRC Program.

For a complete list of locations, please select the 'Reporting Centers' tab on the left of the page, then click on each location for hours of operation, contact information and directions.

WHAT IS A ‘REPORTABLE COLLISION’?

 The Highway Traffic Act (HTA) requires that all collisions where persons are injured, or damage is valued at more than $1,000.00 to vehicles or property, or the collision results in damage to any highway property, must be reported to police forthwith. Under most conditions, you can meet your HTA obligations by reporting at a Police Collision Reporting Centre

WHEN SHOULD YOU ATTEND A CRC?

 Any driver involved in a reportable property damage collision is to report the collision at a CRC. Police will be dispatched to the scene when one or more of the following situations apply.

Police will investigate a collision on scene when:

1. The collision involves injury or death

2. Criminal activity is involved in the collision (e.g. any suspicion of alcohol, stolen vehicle, assault, etc.)
3. The collision involves Federal, Provincial or Municipal vehicles
4. The collision involves vehicles transporting dangerous goods
5. The collision involves a person who is uninsured or is a suspended driver
6. The collision involves damage to private, municipal, or highway property
7. The collision involves bicycles or pedestrians

Steps to take when involved in a collision:

1. If it is safe to do so, remove vehicles from the roadway

2. Exchange information with the other involved parties (Names, drivers license number, addresses, phone numbers, insurance and vehicle particulars)
3. If any, obtain the names and phone numbers of independent witnesses
4. Forthwith, attend with your vehicle at the CRC most convenient to you. (See the  list of our locations under “Reporting Centers”)
5. Bring your documentation with you to the CRC (driver’s license, ownership and insurance, etc.)

 The CRC will take “fail to remain” (hit and run) reports for cars involving property damage when there are no injuries.  A Police unit will be dispatched if the suspect vehicle is still in the area of the collision.

COLLISION INFOMATION EXCHANGE GUIDE

Below is a link to a guide that will be useful should you be involved in a collision. Please click on the link to open the page, and print a copy to keep in your glove box.

Collision Information Exchange Guide.